FAQ
Frequently Asked Questions
1.What makes Abla's Bloom different?
We are parents ourselves. We struggled to find safe, practical, and affordable products during pregnancy and early parenthood. That experience motivated us to create Abla's Bloom—so you don't have to go through what we went through. Every product is carefully selected to make parenting easier.
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2. How long does shipping take?
We currently ship to Germany and EU countries only.
- Germany & EU : 5-10 business days
Note: Shipping times may vary slightly depending on supplier and customs processes.
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3. Do you ship worldwide?
Currently we only ship to EU countries
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4. What is your return policy?
- You can return items within **14 days** of delivery.
- Products must be unused, in original packaging, and complete.
- Exceptions : Hygiene products (once opened), personalized items, and digital downloads cannot be returned.
- Return shipping costs are covered by the customer unless the item is defective or incorrect.
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5. How do I start a return?
Please contact us via email at *info@ablasbloom.com* with your order number and reason for return. We will process your request and provide the return address and instructions.
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6. What if my product is defective or wrong?
Please contact us at * info@ablasbloom.com * if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
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7. What payment methods do you accept?
We currently accept **PayPal, Klarna, and major credit cards**. More payment options may be added in the future.
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8. When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
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9. Are your products safe?
We only work with trusted suppliers and check product specifications carefully. However, please always read product instructions and safety warnings before use.
FAQ – Frequently Asked Questions
1. What makes Abla's Bloom special?
We're parents ourselves. We spent a long time searching for safe, practical, and affordable products – and often had disappointing experiences. That's exactly what motivated us to found Abla's Bloom, so you don't have to go down the same path. Every product is carefully selected to make everyday life easier for parents.
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2. How long does shipping take?
We currently only deliver to Germany and EU countries.
- Germany & EU: 5–10 working days
Note: Delivery times may vary depending on the supplier and customs.*
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3. Do you ship worldwide?
Currently, we only deliver to Germany and EU countries.
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4. How does the return process work?
- Returns are possible within **14 days** of receipt.
- Products must be unused, in their original packaging, and complete.
- Exceptions: Opened hygiene products, personalized products and digital downloads are excluded from return.
- The customer bears the return shipping costs, except in the case of defects or incorrect delivery.
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5. How do I start a return?
Please contact us by email at **info@ablasbloom.com** with your order number and the reason for the return. We will process your request as quickly as possible and send you the return address and further instructions.
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6. What happens in case of a defect or incorrect delivery?
Please contact us with photos via email within **7 days** of receipt. We will arrange a replacement or refund.
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7. Which payment methods do you accept?
We currently accept **PayPal, Klarna and major credit cards**. More payment methods may be added later.
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8. When will I receive my refund?
All refunds will be credited to the original payment method. If you paid by credit or debit card, the refund will be processed by your card-issuing bank within 7–10 business days of receiving the returned goods or cancellation request. If you have any questions about when the credit will appear in your account, please contact your card-issuing bank. If you have not yet received a credit for your return, please contact your bank/credit card company. It may take some time for the refund to appear in your account.
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9. Are your products safe?
We work exclusively with trusted suppliers and carefully check product specifications. However, please always follow the instructions for use and safety information.